Hours of operation

Early drop offs are not permitted unless otherwise arranged.

Monday - Friday

8:00am - 6:00pm

Faculty arrive earlier, but we are busy getting ready for our day prior to that time. Please wait until 8:00am to enter the building. The club closes promptly at 6 pm in order to provide ample time for cleaning and sanitation and any late pickup will be penalized. Please see Enrollment Policy and Procedures section for late pickup fee details. Note that you may drop off or pick up your child anytime during the day as needed during your child's scheduled day, but it is appreciated if you let the front desk know what time your pickup and drop off will be if it varies from the usual schedule.

Half day morning pickups must arrive by 12 PM unless otherwise arranged. No pick ups and drop offs are permitted during scheduled nap time, from 12:30 - 2:30.

Drop off and Pickup Procedures

Upon arrival, please message us on Brightwheel when you are ready to come inside. You may use your key FOB to enter the building with your child(ren). You will be greeted by a staff member, and prompted to enter your 4 digit Brightwheel code into the iPad. After a brief symptom attestation and temperature check, you may bring your child(ren) to their classroom or say goodbye at the reception area and we will bring them to their class for you.

For pick-ups: Please message upon arrival and wait for a response to come in. You will enter your code into the iPad and your child will be brought out to you.

NOTE- All non-parent visitors will be required to sign in at the front desk.

Child Illness Policy

Parents are encouraged to be on alert for signs of illness in their children and to keep them home when they are sick. Please use the below symptom list as a guide and seek medical advice from your child's doctor if you are unsure. Your child will not be admitted with any of the below symptoms unless a medical diagnosis from a health care provider in writing, or verbally with a written follow up, indicates the child poses no serious health risk to himself or herself or to other children.

Symptoms of illness shall include, but not be limited to, any of the following:

• Severe pain or discomfort
• Acute diarrhea, characterized as twice the child's usual frequency of bowel movements with a change to a looser consistency within a period of 24 hours, or bloody diarrhea
• Two or more episodes of acute vomiting within a period of 24 hours
• Elevated oral temperature of 101.5 degrees Fahrenheit or over or axillary temperature of 100.5 degrees Fahrenheit or over in conjunction with behavior changes
• Lethargy that is more than expected tiredness
• Yellow eyes or jaundiced skin
• Red eyes with discharge
• Infected, untreated skin patches
• Difficult rapid breathing or severe coughing
• Skin rashes in conjunction with fever or behavior changes
• Weeping or bleeding skin lesions that have not been treated by a health care provider
• Mouth sores with drooling
• Stiff neck

Once the child is symptom free without medication for 24 hours or a health care provider indicates that the child poses no serious health risk to himself or herself or to other children, the child may return to the center.

If the child who has already been admitted returns to the center manifests any of the symptoms of illness specified above, the center shall remove the child from the group until he or she can be taken from the center. Haven will communicate to parents at this time. The center may exclude a child whole illness prevents the child from participating comfortably in activities or results in a greater need for care than the staff can provide without compromising the health and safety of other children at the center.

The following relates to excludable communicable diseases:

If your child is diagnosed with a highly contagious illness such as (but not limited to) COVID, RSV, Conjunctivitis, etc, please notify Haven as quickly as possible so we may notify affected children's parents and clean and sanitize accordingly. In some cases, there may be a specific requirement to remain out of school for longer periods such as with COVID and this is handled on a case by case basis, based on the recommendations of their doctor, and State and CDC recommendations. Please contact us for guidance if your child tests positive for COVID. In some cases, rapid testing may be required in order for your child to return to school after a known exposure.

Note: If a child has chickenpox, a note from the parent stating that all sores have dried and crusted is required.

Some excludable communicable diseases must be reported to the health department by the center. The Department of Health's Reporting Requirements for Communicable Diseases and Work-Related Conditions Quick Reference Guide, a complete list of reportable excludable communicable diseases, can be found at: http://www.nj.gov/health/cd/documents/reportable_disease_magnet.pdf

A child or staff member who contracts an excludable communicable disease may not return to the center without a health care provider's note stating that the child presents no risk to himself/herself or others.

Masking

Masks are not required for children or parents while at Haven. In some cases when recommended by the State, Haven may require children over the age of two to wear a mask while at the center. Haven will not be forcibly replacing masks which kids remove themselves and we will not be creating a stressful environment for your child if they are having trouble keeping their masks on. We will be consistent with our current approach to behavior management with kids. Masks on kids may be removed for eating, sleeping, exercising or any outdoor activities, or any activity which may preclude mask usage. The requirement for mask wearing can be waived for children with a documented medical condition or disability. Teachers will assist the kids in removing and putting masks back on as needed. We will have disposable masks available for kids (and any parents as needed) at the front desk. If required, please send your child in wearing a mask, and pack one or two clean spare masks in their bags.

If you are called to pick up your sick or symptom presenting child: 

If your child exhibits symptoms of illness, Haven will remove the child from the group of well children to a separate room or area which is generally the administration office located near the gym. It is imperative that you make your best effort to pick up your child within one hour of being notified that they are ill. This is in order to prevent as much spread of illness as possible. In some cases, the child may be allowed to remain if the director or designee, has communicated verbally with a health care provider, who indicates that the child poses no serious health risk to themselves or other children, at which time, the child may return to the group.

If there is a confirmed case of a highly communicable disease in a classroom, parents will be notified via Brightwheel as soon as Haven has all the relevant information. The entire school may be notified in some cases but not all cases.

Medication Administration

Haven is not able to administer over the counter (OTC) medications (such as Tylenol, Ibuprofen, Benadryl, etc) on an as needed basis, or prescribed medications, to children while in our care.

The only medication that will be given as needed will be an inhaler and epinephrine pen for students with the special care plan or other documentation from a health care provider forms on file. Epi pens are to be stored in their original boxes with the child’s name and prescription on the box. 

If a student is showing signs of discomfort while in our care, Haven staff will communicate with you about the symptoms displayed, such as a mild fever from teething. At that time, parents are welcome to come to Haven and dispense medication to their child. If symptoms persist, students will be asked to be picked up. Parents will be asked to dispense prescription medications to their child if necessary while in our care.

Allergy Plans

Required health forms are included in the Enrollment package. If your child has a known allergy, it should be indicated on the universal child health record submitted to us at enrollment, and a special care plan should be filled out and submitted to Haven.

Policy for missed days due to illness:

Haven does not offer tuition credits or refunds for a child's absence due to unplanned illness.

If Haven is forced to close a room due to a COVID or other communicable disease outbreak:

In the event that the closure (or number of missed days for your child) should last for more than 5 business days, then you will not be charged from day 6 onward. If your tuition is prepaid, it will be credited to your future tuition.

First Aid/Minor Injuries

Haven is required by the State to maintain on file a written record of each incident resulting in the injury of a child. This form will require a signature by the staff witness, the director and the parent. Signing this form is an acknowledgment that you have been informed that the incident occurred, how it was treated and by whom.

Parents will be notified by Brightwheel messaging, and a copy of the report will be uploaded into the Brightwheel feed. In some cases, Haven may call a parent, or speak with the in person if they are on site.

If your child experiences a minor injury at the club we will take immediate action to protect the child from further harm and administer basic first aid. We will immediately notify the parent(s) when one of the following occurs (but not limited to): When a child is bitten and the skin is broken; When a child sustains a head or facial injury, including when a child bumps his or her head; When a child falls from a height greater than the height of the child; When an injury requiring professional medical care occurs.

Policy on the Management of Communicable Diseases

Some excludable communicable diseases must be reported to the health department by the center. The Department of Health's Reporting Requirements for Communicable Diseases and Work-Related Conditions Quick Reference Guide, a complete list of reportable excludable communicable diseases, can be found at:

http://www.nj.gov/health/cd/documents/reportable_disease_magnet.pdf

Enrollment and Fees

Enrollment Procedure and Policies

Full days are 8 AM - 6 PM; Half day options: 8AM - 12 PM and 2 PM - 6 PM.

Requirements for Enrollment - Parents will be sent enrollment and other required forms from our office electronically by email. All required paperwork must be received by the office prior to your child's first scheduled day, or they will not be permitted to start at Haven. Parents are given the option to have a pre-enrollment conference with the Director of Childcare or with their room teacher, either remotely or in person. During the pre-enrollment conference, parents are encouraged to share information about their child, voice their expectations of the program, and ask questions. There is a pre-enrollment questionnaire which is shared with your teachers for their information.

We are required by law to obtain medical and emergency information for each child. Upon enrollment you will receive the necessary forms which may be completed by you and your child's doctor.

Paperwork - Vaccinations are required and we require proof that all immunizations are up to date by the time the child enrolls*. Parents must submit a medical examination report and a current immunization report for their child prior to the first day of attendance along with the required documents sent in the enrollment welcome email. It is the responsibility of the parent to report to the office any change of address, telephone numbers (home or work), employment, emergency contact person and medical information. 

Parents are given the option to have a pre-enrollment conference with the Director of Childcare or with their room teacher, either remotely or in person. During the pre-enrollment conference, parents are encouraged to share information about their child, voice their expectations of the program, and ask questions. There is a pre-enrollment questionnaire which is shared with your teachers for their information.

Health and immunization requirements for children

Each child shall have had a health examination performed by a health care provider within six months prior to admission for children who are 2 1/2 years or younger, one year prior to admission for children who are above 2 1/2 years of age. The center shall maintain a Universal Child Health Record, updated annually with an immunization record, and a special care of plan if applicable, for every child enrolled at the center.

*If immunizations are contraindicated for medical reasons, we may choose to admit the child, provided the parents submit a written statement from a health care provider stating the reason the immunization is medically contraindicated and the specific time period the immunization is contraindicated. A child shall be exempted from a physical examination, immunization, or medical treatment if the parent objects thereto in a written statement submitted to the center, signed by the parent, explaining how the examination, immunization, or medical treatment conflicts with the child's exercise of bona fide religious tenets or practices. We will maintain the parent's written statement on file as a part of the child's record. Those children with immunization exemptions may be excluded from the center by the Office of Licensing or the Department of Health during a vaccine-preventable disease outbreak or threatened outbreak, as determined by the State Commissioner of Health.

Security Deposit - During the application process there will be a security deposit required equal to one month of membership which is due in order to secure a space in our program for all first time members. The deposit will be used for the final month of membership when given 60 days notice prior to your expected final day. The first month of tuition is non-refundable. As long as the club is open and operating, we will require your deposit to be applied to your final month. If you decide to cancel your membership, for any reason, without the required notice, your deposit will not be refunded.

Monthly Tuition Payments - Brightwheel will email a monthly tuition statements 3 days prior to the 1st of the month for your review. Any questions should be sent to the office during this time, as payments are due on the 1st of the month. You will receive an invitation to set up Auto-Pay via Brightwheel. Setting up automatic payments and making payments via ACH bank transfer is encouraged. You may pay by check as well if that is preferred.

Payment Processing Fees: Transaction fees are passed onto payers and the rates are set by Brightwheel.

• Bank Transfers (ACH): 0.6% – with a new minimum fee of $0.25 and maximum of $2
• Credit/Debit Card: 2.95%

Payment fees are a representation of the fees charged by banks and credit card companies, as well as the investments brightwheel makes in security, payment operations, and payment support for schools and families.

Siblings will each be billed on their own accounts.

Questions about your invoice can be emailed to: [email protected] or to [email protected]

Memberships are subject to annual price increases with notice at the discretion of Haven.

Late Pickup Fee will be charged a fee of $3 per minute if the child is picked after the club hours of operation. The first incident of lateness will be excused.

Returned Checks result in a $28.00 service charge for all returned checks, in addition to an $18.00 late payment fee. When the club receives three or more returned checks from a client, we will no longer accept checks as a method of payment from that client. Returned checks must be paid out before another check is taken.

Emergency Preparedness 

We are required by law to conduct fifteen drills per year. These drills will include two lockdown drills and two evacuation drills. Everyone must leave the building in the event of a fire drill or follow the procedures for evacuations and lock down drills- parents, teachers, children, and visitors alike. All may enter the building again once the person in charge of the drill gives the all clear signal. 

Fire drills - evacuation plans and fire drill plans will be communicated prior to the date of the drill. All rooms have clearly marked exits and fire exit maps.

Emergency evacuation procedures can be printed and given to members prior to their first drill if needed.